Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines how refunds are handled for purchases made through the HoliHOP platform ("Platform"), owned and operated by DatAthlete AI Pty Ltd ("we," "us," or "our"). By making any purchase on the Platform, you agree to this Policy, in addition to our Terms and Conditions and any other policies we make available.

2. Scope of Policy

This Policy applies to all products and services sold on the Platform, including:

• Digital Courses: Online fitness or wellness courses and/or membership programs.
• eBooks and Other Digital Content: Downloadable fitness guides, nutritional plans, and other digital resources.
• Physical Products: Apparel, fitness equipment, supplements, or other physical items offered through the Platform.

Part A: Digital Products

3. Digital Courses

1. Refund Period: Unless otherwise stated on the course's sales page, you may request a refund within a specified number of days (e.g., 7 or 14 days) from the date of purchase if you are not satisfied, provided you have not completed the course in its entirety or downloaded all associated materials. 2. Eligibility Criteria:

• Limited Access: You must not have consumed a significant portion of the course content (e.g., more than 30% of modules).
• Technical Issues: If you are unable to access the course due to technical difficulties on our end, please contact our support team. We will work with you to resolve the issue or grant a refund if the issue cannot be fixed.

4. eBooks & Other Downloadable Content

• No Refunds Once Accessed: Due to the nature of digital downloads, once an eBook or other digital file has been accessed or downloaded, refunds are typically not provided.
• Exception – File Corruption or Inaccessibility: If you are unable to download the file or if the file is corrupted, please contact our support team. We will provide a working file or issue a refund if we cannot resolve the issue.
• Promotional Items: Digital content obtained through free downloads, gift codes, or promotional offers is generally ineligible for refunds.

Part B: Physical Products

5. Return and Refund Timeframe

• Standard Return Window: You may request a return or refund within [X] days from the delivery date (e.g., 14 or 30 days), unless otherwise stated on the product page.
• Condition of Returned Items: Items must be unused, unworn, and in their original packaging, with all tags and labels attached.

We reserve the right to refuse returns of items that are damaged, show signs of use, or are not in a saleable condition.

6. Defective or Damaged Products

• Inspection Upon Receipt: Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately with photos and a detailed description.
• Resolution: We will either provide a replacement or issue a full refund (including shipping costs), depending on product availability and your preference.

7. Shipping and Restocking Fees

• Return Shipping: For defective, damaged, or incorrect items: We will cover the cost of return shipping or provide a prepaid return label.
  For change-of-mind or non-defective returns: You are responsible for all return shipping charges.
• Restocking Fee: Certain items (e.g., bulk orders, special orders) may be subject to a restocking fee. Any restocking fee will be clearly communicated before you confirm the return.

Part C: Refund Process

8. Requesting a Refund

• Contact Support: Email us at support@holihop.com or submit a request through the Platform's support portal. Include your order number, reason for the refund, and any relevant documentation or photos.
• Review Period: We will review your request within 3-5 business days of receipt and may request additional information if needed.

9. Refund Approval and Timeline

• Approval: If your request is approved, we will issue a refund to your original form of payment or provide store credit (depending on your preference and applicable circumstances).
• Processing Time: Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
• Partial Refunds: In some cases (e.g., partial returns, opened packages), only a partial refund may be granted.

10. Denial of Refunds

We reserve the right to deny refund requests that do not meet the criteria outlined in this Policy, or in cases where we detect fraudulent or abusive behavior (e.g., multiple returns over an extended period without valid reason).

Part D: Additional Terms

11. Exceptions

From time to time, we may offer products or services that have different or additional refund terms, which will be clearly stated on the product page or at the point of purchase.

12. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. We will notify you of any significant changes by posting the revised Policy on the Platform and indicating the date of the latest revision. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions or concerns about this Cancellation Policy, please reach out to us at: