Cancellation Policy

User: An individual who books services (e.g., fitness sessions, classes) through the HoliHOP platform.

Service Provider: A trainer, coach, instructor, or other professional offering services via the HoliHOP platform.

Booking: A reservation or purchase of a session or class made by a User with a Service Provider through the HoliHOP platform.

3.1 Cancellation Window:

Each Service Provider may set a specific cancellation window (e.g., 24 hours before the session start time) during which a User can cancel without incurring fees. This cancellation window will be clearly displayed prior to booking.

3.2 Cancellation Procedure:

To cancel a booking, the User must follow the instructions provided on the Platform (e.g., clicking "Cancel Booking" within their account or contacting the Service Provider through the Platform).

3.3 Refund Eligibility:

• Within Cancellation Window: If the User cancels within the specified window, they will generally receive a full refund, minus any applicable processing fees.
• Outside Cancellation Window: If the User cancels after the window has passed, they may be charged a late cancellation fee or be ineligible for a refund, as determined by the Service Provider's policy.

• Fee Amounts: Late cancellation fees vary by Service Provider and will be clearly stated during the booking process.
• Payment Processing: If a late cancellation fee applies, it will be automatically charged to the payment method on file or deducted from any refund due to the User.

• Definition of No-Show: A "No-Show" occurs when a User does not attend a scheduled session or class without cancelling in advance.
• Fee for No-Show: No-show fees may be equivalent to the full booking amount or a portion thereof, as determined by the Service Provider's policy.
• Refunds for No-Show: Generally, no refunds will be issued for no-shows unless otherwise stated by the Service Provider's policy.

• Certain Services: Some sessions, classes, or special promotions may be labeled as "Non-Refundable" at the time of booking.
• Exceptions: Even for non-refundable bookings, a Service Provider may choose to offer a credit or partial refund in extenuating circumstances (e.g., medical emergencies), at their sole discretion.

• Provider-Initiated Cancellations: A Service Provider may cancel a booking due to unforeseen circumstances (e.g., illness, venue closure, or emergency).
• User Options: In the event of a provider-initiated cancellation, the User may receive a full refund or have the option to reschedule the booking.
• Platform Notifications: We will make reasonable efforts to notify Users as soon as possible if a Service Provider cancels a booking.

• Definition: Extenuating circumstances include, but are not limited to, natural disasters, severe weather conditions, public health emergencies, or personal emergencies (e.g., serious illness).
• Platform Discretion: In cases of extenuating circumstances, we may override the normal cancellation policy and issue refunds or rescheduling options at our discretion.
• Documentation: We may request supporting documentation (e.g., doctor's note, travel disruption notice) to verify the claim.

• Initial Communication: If you have a dispute regarding a cancellation, late fee, or no-show charge, we encourage you to contact the Service Provider directly through the Platform's messaging system.
• Platform Support: If no resolution is reached, you may contact our customer support at support@holihop.ai. We will investigate the issue and make a determination based on this Policy and any relevant evidence.

DatAthlete AI Pty Ltd

81-83 Campbell St,

Surry Hills, 2010, NSW,

Australia

Email: info@datathlete.ai